Points Club Terms

Who can join

Membership of the club is free and open to anyone who registers on the site with a personal account (name, email address and phone number). Joining happens automatically on registration and requires no further action.

Membership is personal and intended for private customers. Points cannot be earned on wholesale purchases or on purchases intended for resale, and points cannot be transferred, sold, split or merged between accounts, including between family members. Each person may hold one club account.

Earning points

Points are earned on payments made and successfully received on the site:

• Buying products in the shop
• Buying a spot in a break
• Reserving a box - earned separately on the deposit and on the balance payment
• A price offer that was approved and paid

Points are calculated on the price of the goods only, after discounts and coupons. Shipping charges do not earn points. The number of points is multiplied by the multiplier of the tier the member is in at the time of payment, and the result is rounded down to a whole point. Moving up to a higher tier after the payment does not change points that have already been recorded.

The earning rate, the registration bonus and the other numbers in the club are shown at any given moment on the "my points" page in your account, and those are the ones that apply. As at the date of these terms, every shekel of goods earns one point before the tier multiplier, and the registration bonus is 100 points, once per account.

Purchases made before the club launched do not earn points.

When points become available

Points are first recorded as "pending", and become available for use once the waiting period shown on the "my points" page has passed. The waiting period lets us verify that the order was not cancelled. Pending points cannot be redeemed and are not included in the available balance.

Redeeming points and coupons

Points are redeemed in the "points store" on the "my points" page. Each reward requires a certain number of points, and some rewards only unlock from a certain membership tier upwards. On redemption the points are deducted from the balance and a personal coupon is created in your account, with a unique code and an expiry date.

• The coupon is personal, single-use and non-transferable - it is valid only in the account it was redeemed in.
• Only one coupon may be used per order, and a points coupon cannot be combined with a marketing discount code. It does stack with sale prices and general discounts on the site - the percentage is calculated on the already discounted price.
• A percentage discount applies to the price of the goods only, and up to the cap stated in the reward.
• The coupon's validity from the day of redemption is stated on the coupon itself (as at this update: 60 days). A coupon not used before its expiry lapses, and the points redeemed for it are not returned.
• A redemption cannot be reversed once the coupon has been created, other than in exceptional cases and at our discretion.
• Points cannot be redeemed while the points balance is negative (a situation that can arise after an order that earned points is cancelled). A negative balance is offset against future earnings and does not prevent an ordinary purchase on the site.

Points cannot be converted into money, cannot be withdrawn, and cannot be exchanged for a cash refund.

Cancellations and refunds

Cancelling a purchase that earned points also cancels those points, even if they have already become available and even if the balance thereby turns negative. This rule applies to cancelling an order, cancelling a break spot and cancelling a box reservation (on both parts of the payment).

If a points coupon was used on an order that is cancelled, the coupon returns to active status with its original expiry date. If that original expiry has passed in the meantime, we will consider an extension or returning the points at our discretion.

On a partial refund or a change to an order, we will adjust the points to match the amount actually remaining.

Membership tiers

Your tier is determined by the total purchases paid for over the last 12 months (less cancellations and refunds), and not by the number of points in the account. Moving up to a higher tier happens immediately on crossing the threshold. Tiers are recalculated from time to time, and a drop in tier is gradual - no more than one tier per recalculation.

The tiers, the thresholds, the multipliers and the benefits are shown on the "my points" page and those are the ones that apply. The benefits may include a higher earning multiplier, free shipping above a certain amount, early access to new products and entry into raffles. The early access benefit means that a product opens to members of the tier a number of hours before it opens to all customers; it does not guarantee availability or stock.

Referring friends

Every club member has a personal referral code. A new member who registers using the code and makes a first paid purchase earns a points bonus for both sides, at the rate shown on the "my points" page.

• The link between referrer and referred is created at registration only. A referral cannot be attributed after the fact.
• The bonus is credited after the new member's first purchase and at the end of the waiting period, and following a check by us.
• You may not refer yourself, members of your household or further accounts of your own. We check identifying signs such as phone, address and payment method, and may reject a referral that appears to be duplicated or artificial.
• Cancelling the first purchase cancels the bonus for both sides.

Raffles

From time to time we hold raffles among club members. The conditions for taking part (the tier required, the closing date and the prize) are published on the raffle page. Taking part is free of charge and does not require any purchase beyond the published conditions, and the winner is drawn at random by our system.

We will notify the winner by email and/or on the phone number in their account. If we cannot make contact, or the prize is not claimed within 14 days, we may draw a replacement winner. The prize cannot be exchanged for money. The winner's first name and the initial of their surname may be published on the site and on our social media.

How long points last

Points expire after 12 months of no activity on the account. Any earning or redemption resets the count. We will send a reminder to the email address in the account around 30 days before the expiry date. Expired points cannot be restored.

Closing or deleting an account at your request cancels the points remaining in it.

Points have no monetary value

The points are a marketing benefit only. They have no monetary value, they are not property, and they cannot be converted into money, transferred, sold, inherited or attached, nor do they constitute a vested right. Nothing in these terms detracts from the consumer's rights under the Israeli Consumer Protection Law, 1981, in respect of the transactions themselves.

Misuse

Where there is reasonable suspicion of misuse - opening duplicate accounts, artificial referrals, giving false details, purchases made solely to earn points and then cancelled, exploiting a fault in the calculation, or any attempt to circumvent these terms - we may cancel points and coupons, suspend club membership or close the account, after a review and while giving an opportunity to respond.

The number of points that counts is the one recorded in our system. In any discrepancy between what is displayed on the site, in an email or in any publication and the record in our system, the record in our system prevails. A calculation error or a technical fault may be corrected retroactively.

Changes to the terms and closing the club

We may update the earning rates, the rewards, the tiers and these terms. A change applies from the day it is published on the site and does not affect points already earned or coupons already redeemed - the multiplier and the conditions in force at the time of the earning are preserved for that transaction.

If we decide to close the club, we will announce it on the site and by email to club members at least 60 days in advance, and you will be able to redeem your available balance up until the closing date. Points not redeemed by then will be cancelled.

These terms are governed by the laws of the State of Israel, and exclusive jurisdiction lies with the competent courts of the Tel Aviv District.

Contact us

For questions about the club, your points balance or a coupon: support@dlsportscard.com or by phone on +972-54-883-2193. You are also welcome to use the customer service page on the site.