Cancellation and Refunds Policy
This policy sets out the consumer's right of cancellation for transactions made on dlsportscard.com, in accordance with the Israeli Consumer Protection Law, 1981, and the Consumer Protection Regulations (Cancellation of a Transaction), 2010. It forms an integral part of the site terms.
How to cancel
A cancellation notice can be given in any of the following ways:
- By email to support@dlsportscard.com
- By phone on +972-54-883-2193
- Through the customer service page on the site
Cancelling a product purchase
A product bought on the site may be cancelled from the day the transaction is made and up to 14 days from the day the product is received, or from the day the disclosure document (the confirmation email) is received, whichever is later.
A consumer who is a person with a disability, a senior citizen (over the age of 65) or a new immigrant may cancel the transaction within four months of the day the product is received, provided that the engagement included a conversation with the business (including by phone or text message). We may ask to see appropriate documentation.
Conditions for returning a product
On cancellation, the product must be returned complete, undamaged and unused, in its original packaging.
The product should be returned to the address we give in the cancellation confirmation, or handed over at a collection arranged with us. The cost of returning the product is borne by the consumer, unless the cancellation follows a defect, a non-conformity or a failure to deliver on time.
The refund and the cancellation fee
| Situation | Refund | Cancellation fee |
|---|---|---|
| Cancellation at the consumer's initiative, product returned intact and sealed | The full amount paid, except the shipping charge (if the parcel has already been sent) | Up to 5% of the transaction price or ILS 100, whichever is lower |
| Cancellation before the order was sent | The full amount, including the shipping charge | Up to 5% or ILS 100, whichever is lower |
| A defective or wrong product, or one not delivered on time | The full amount including the shipping charge, or a replacement at the consumer's choice | No cancellation fee |
The refund is made within 14 days of the day the cancellation notice is received, using the same payment method used for the transaction. Returning the product to us is a separate obligation of yours and is not a condition for the timing of the refund. Where the purchase was made in instalments, the credit is applied to the credit card account according to the card company's own schedule.
A defective, wrong or undelivered product
If you received a defective product, a product different from the one ordered, or the parcel did not arrive by the promised date, we recommend contacting us as soon as possible, preferably with photographs. The timing of that approach does not detract from your rights under the Sale Law and the Consumer Protection Law. In these cases we will arrange a replacement or a full refund, including the shipping charge, and we will bear the cost of returning the product.
Cancelling a break spot
A break is an event at a fixed time in which boxes are opened on a live stream and the cards are divided between the participants, so buying a spot in a break is a service transaction at a fixed time. The Consumer Protection Law allows such a transaction to be cancelled up to two business days before the time of the service; our policy is broader: you may cancel your participation and receive a full refund at any time up until the live stream begins. Once the break has started it cannot be cancelled and no refund is given, since the boxes have been opened and the cards divided. If a break is cancelled or postponed by us, you may choose between a full refund and moving your spot to the new date.
Pre-orders
For a product marked as a pre-order, the estimated delivery date is stated on the product page. A pre-order may be cancelled at any time before the product is shipped, with a full refund (less a lawful cancellation fee), and from the day the product is received the ordinary cancellation rules above apply. If the delivery date is pushed back by the manufacturer by more than 30 days from the date stated, we will let you know and you may cancel with no cancellation fee. The parcel leaves us within 3-5 business days of the product becoming available to us.
Business details
DL Sports Card, licensed dealer number 325107134, owned by Doron Leidner. Postal address: P.O. Box 1601, Tel Aviv. Phone: +972-54-883-2193. Email: support@dlsportscard.com.
Nothing in this policy detracts from the consumer's rights under any law. In the event of a conflict between this policy and mandatory statutory provisions, the statutory provisions prevail.